My Islamic Books

Terms & Conditions

Payment Types Accepted

 
Credit Card (Authorize.net): credit card payments processed via Authorize.net. Payments taken online and over the phone
Paypal: payments accepted online 
Check: send a check to ISF Publications. The mailing address is 670 International Pkwy St. 170 Richardson, TX 75081
Wire Transfers: contact one of our sales staff to arrange a wire transfer
 
Shipping Services
 
Domestic Shipping Service Processing Time Estimated Shipping Time Insurance Tracking
USPS Media Mail/Flat Rate Shipping Same Business Day 5-10 Business Days No No
USPS Priority Mail Same Business Day 2-3 Business Days No usps.com
UPS  Same Business Day 3-4 Business Days Yes ups.com
UPS 3 Day Select Same Business Day 3 Business Days Yes ups.com
UPS 2nd Day Air Same Business Day 2 Business Days Yes ups.com
UPS Next Day Air Same Business Day 1 Business Day Yes ups.com
In-Store Pick Up Same Business Day N/A N/A N/A
 
USPS Media Mail cannot be guaranteed to arrive at your door. For larger orders, we suggest using a shipping method which can be tracked.
 
International Shipping
 
We offer two international shipping services online
 
1. USPS Priority Mail (Free International Shipping Promo). This shipping service is estimated to arrive between 1 to 2 weeks (not guaranteed).
2. UPS. There are a few different shipping options provided with this courier. All the options will arrive in less than 1 week.
For larger orders, it is recommended to contact us via email/phone to get a custom shipping quote (usually cheaper than online).
 
International Customs Duties & Taxes 
 
International customers may be charged customs duties and/or taxes, which are applied by each customer's country. MyIslamicBooks.com is not responsible for any customs, duties, and/or taxes charged on orders by the customer's country.  Any and all customs duties and/or taxes applied by customer's country are the sole and exclusive responsibility of each customer.  By completing checkout, each customer agrees to pay any customs duties and/or taxes as may be applied by the customer's country. If any customer refuses to accept the package and it is returned to MyIslamicBooks.com, the shipping fees as well as any other charges applied will be deducted from any requested refund. 
 
Return Policy
 
You may return new, unopened items purchased through MyIslamicBooks.com within 30 days of delivery for a full refund. Items should be returned in their original product packaging. We'll also pay the return shipping costs if the return is a result of our error. 
 
You should expect to receive your refund within three weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (1 to 2 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item.
 
We'll notify you via e-mail of your refund once we've received and processed the returned item.
 
You can view completed returns and refunds at the bottom of an order's summary page in Your Account. If the return and refund do not appear in Your Account within 4 weeks from the day you sent us your return, please e-mail us for help.
 
How Refunds are Issued
 
Method of Payment Refund Processing Time
 
Method of Payment Refund Processing Time
Credit Card 3-5 business days
Bank Account up to 10 business days
Paypal 3-5 business days
Exchanges
 
If you received a faulty item and need to exchange it for the same item, visit our Returns Center to request a replacement (shipping covered). If you would like to exchange an item for a different one, please return the original item through our online Returns Center (you will be refunded your original purchase price excluding shipping once we receive the item) and place another order for the item you wish to purchase. You do not have to wait for us to receive the original item before placing the new order.
 
Please note that it takes us 3 to 5 business days to process returns once they arrive at our Returns Center. You can view completed returns and refunds by visiting Your Account and accessing the relevant order summary.